12.  Attitude.  I would hire attitude over any other characteristic.  Give me a person that has a willing spirit and a positive attitude and we can provide instruction for the skills required.  (in most cases)  A person with a great attitude brings harmony and joy into the day to day activities of the workplace while a person with a negative at

Just as there are things we've found that don't work well, we've also identified things that are effective! So, try implementing these in a consistent manner. While these may seem like common sense or you might find them to resemble each other, there is valid research and years of experience that we are sparing you in the explanation.

It may seem like the ever elusive question: how do I find the right people and keep them happy and productive? But, it is possible and, with some thought, focus and careful action, you can refine this until it truly is a mastered skill.

Over the years, I have studied stress control as it relates to the dental profession. It has been my goal to introduce and support communicative, management, and personnel systems that provide "preventive management":  management that leads to not only productivity and profitability but also to the control of stress.

Our friends at Henry Schein have generously provided the link to a webinar Cathy taught on their behalf:  Keys To Making Your Practice Recession Resistant.  The following link will take you to the webinar where you will gain great insights on topics from case acceptance to scheduling.  Enjoy!